Client Impact Stories

The following are a few ways clients are engaging Excelerator services

PREMIERE MULTI-BILLION DOLLAR RETAILER

The company currently has one of the most recognizable names in the country, with 82% brand recognition. They are seeking to elevate their customer experience through the training and product knowledge of their 16,000+ associates.

The category is knowledge intensive and requires significant training to become proficient. They have engaged Excelerator to develop their training solutions to meet their business strategies. Excelerator’s efforts have been so well received that they are using the training of their associates in an ongoing marketing initiative.

START UP, CONCIERGE SERVICES COMPANY

The company is taking mundane, every day services and making them a concierge level experience for its customers. The founders include the owner and founder of successful retail companies and a marketer responsible for successful TV shows.

They have engaged Excelerator to be partners in developing their training and HR programs, with the specific goal of being not only different but best in class.

TRAVEL COMPANY WITH TOP-TIER AND HIGH END CLIENTS

This company caters to businesses and executive level clientele. They have built a multi-million dollar operation by providing 5-star travel services. The company handles all levels of travel needs, but is known for providing exceptional service to demanding executives.

They have engaged Excelerator to build their talent through succession and development programs as well as to create a connected workplace for their virtual and spread out national workforce.

ECOMMERCE COMPANY EXPANDING TO BRICK & MORTAR

$60 million dollar e-commerce business is developing its brick & mortar presence as well as streamlining its operation.

The company operates in a highly competitive space, competing with the likes of Amazon.com. They have engaged with Excelerator to help them manage all of their HR functions.

MULTI-BILLION DOLLAR INSURANCE CARRIER

This is one of the top ranked insurance carriers in the country. They utilize a Managing Director at Excelerator to develop resources and training for brokers and policyholders.

Resource and training content addresses policyholder risks impacting Director and Officer, Error and Omissions and Employment Practices Liability coverages for Private Equity, Asset Manager, Life Agent Broker Dealer, Large Bank, Community Bank and Public and Private Company policyholders.

Examples of Training Projects completed by Excelerator’s team

  • Developed retail and corporate universities inclusive of online and instructor lead courses, resulting in the best trained employees in their industry
  • Developed business strategy communication and training programs to help with change management and create buy in to new strategic initiatives
  • Developed service and product training programs to drive sales and create a branded customer experience
  • Implemented an unique “pay for knowledge” program linking knowledge and skill to company business strategies and compensation
  • Assessment and evaluation of current training programs and develop strategies to modernize and improve training programs for companies

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    New York City
    New Jersey
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